Overview

Our refund and returns policy lasts 3 days. If 3 days have passed since your purchase, send us an email to let us know.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

  • Gift cards
  • Downloadable products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer yet. Contact us AS SOON AS POSSIBLE at yann@blissclimbingtech.com and explain your situation. We will be in touch to explain the return process for your order.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item sold more than 3 days prior

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at yann@blissclimbingtech.com .

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at yann@blissclimbingtech.com and explain the situation.

Items not received

In the rare case that your order is not received, check again with the tracking link we sent you. Contact your local post services to ask if a package is waiting for you. 

Contact us AS SOON AS POSSIBLE at yann@blissclimbingtech.com and explain your situation. We will be in touch to explain the next steps. We can trigger an investigation. In the situation that the package is reported as lost, we will send you your package again or you can get a refund of the items, not the shipping charges.

Need help?

Contact us at yann@blissclimbingtech.com for questions related to refunds and returns.